Policies
SUNY CPD CODE OF CIVILITY
At the SUNY Center for Professional Development, we are dedicated to providing an environment which is conducive to learning and civility. This policy applies to programs offered in all formats (in person, online, and hybrid).
All parties at our events are required to follow the Code of Civility. Partnering with participants, we endeavor to ensure a safe and positive environment for all.
- Respect for all individuals
- Be accepting of all people
- Be respectful of all property
- Respect every person’s right to be heard
- Embrace professional and academic growth
- Demonstrate personal integrity and honesty
- Act with kindness and consideration towards others
- Promote a non-violent and safe environment for all
- Practice social responsibility
REFUNDS & CANCELLATIONS
Events/Conferences
Cancellation Policy
Refunds are issued based on the following schedule:
- Cancellations received 31 or more days prior to program: 100% refund
- Cancellations received 16 to 30 days prior to program: 50% refund
- Cancellations received 15 days or fewer prior to program: Not eligible for refund
No Shows
Programs have limited space and tend to fill to capacity. Individuals registered have reserved a space in the program. Registrants who do not attend will be charged the full registration fee. Refunds will not be issued for any registration in which a no show occurs and written cancellation was not received prior to the event.
Certificate Programs
Payment Terms
Full payment is required within 30 days of registration.
- If the campus intends to cover the registration fee, prior approval must be obtained; otherwise, the registrant remains responsible for payment should the selected method be denied.
- Completion badges will not be issued until full payment has been received.
Cancel/Drop Period
Registrants must utilize the course cancelation form (linked in the registration confirmation email) to be officially cancelled from the program.
- If you registered for all of the program courses to receive a full refund you MUST cancel no later than the end of the first week (Sunday) of EACH course.
- For multi-course registrations that include a discounted rate, cancellation will result in forfeiture of the discount, and standard course fees will apply.
No Shows
Programs have limited space and tend to fill to capacity. Individuals registered have reserved a space in the program. Registrants who do not attend will be charged the full registration fee. Refunds will not be issued for any registration in which a no show occurs, and written cancellation was not received prior to the event.
All Other Programs
Payment Terms
- Full payment is required within 30 days of registration. If the campus intends to cover the registration fee, prior approval must be obtained; otherwise, the registrant remains responsible for payment should the selected method be denied.
- Completion badges will not be issued until full payment has been received.
Cancel/Drop Period
Registrants must utilize the course cancelation form (linked in the registration confirmation email) to be officially cancelled from the program. Refunds are issued based on the following schedule:
- Cancellations received 31 or more days prior to the program: 100% refund
- Cancellations received 16 to 30 days prior to the program: 50% refund
- Cancellations received 15 days or fewer prior to the program: Not eligible for refund
No Shows
Programs have limited space and tend to fill to capacity. Individuals registered have reserved a space in the program. Registrants who do not attend will be charged the full registration fee. Refunds will not be issued for any registration in which a no show occurs, and written cancellation was not received prior to the event.
MEMBERSHIP RENEWAL/CANCELLATIONS
SUNY CPD Membership will remain active until a written request to discontinue is received. Any campus wishing to cancel its membership must give 12 months written notice of their intent to withdraw. Failure to give proper notice will result in the campus being required to pay an additional year of membership.
To cancel membership, send notice to Lisa M. Raposo, SUNY CPD Executive Director at lisa.raposo@suny.edu.