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Policies

SUNY CPD CODE OF CIVILITY

At the SUNY Center for Professional Development, we are dedicated to providing an environment which is conducive to learning and civility. This policy applies to programs offered in all formats (in person, online, and hybrid).

All parties at our events are required to follow the Code of Civility. Partnering with participants, we endeavor to ensure a safe and positive environment for all.

  • Respect for all individuals
  • Be accepting of all people
  • Be respectful of all property
  • Respect every person’s right to be heard
  • Embrace professional and academic growth
  • Demonstrate personal integrity and honesty
  • Act with kindness and consideration towards others
  • Promote a non-violent and safe environment for all
  • Practice social responsibility

CPD Digital Accessibility Compliance Notice

Partners providing documents, videos, presentations, or other digital materials warrant that such materials comply with applicable accessibility requirements, including the SUNY Electronic and Information Technology (EIT) Accessibility Policy, New York State law, and Title II of the Americans with Disabilities Act (ADA). All materials must conform to the applicable Web Content Accessibility Guidelines (WCAG), as adopted by SUNY, prior to submission, acceptance, or publication.

If materials are determined to not fully conform to accessibility requirements, partners are responsible for timely remediation and for providing corrected, accessible versions. Materials may be returned, withheld from publication, or rejected until accessibility issues are resolved.

REFUNDS & CANCELLATIONS

Events/Conferences Policy

  • Full payment required within 30 days of registration.

  • Completion badges issued only after full payment.

  • Refunds:

    • 31+ days prior: 100% refund

    • 16–30 days prior: 50% refund

    • 15 days or fewer prior: Not eligible for refund

  • No-shows: Full registration fee charged; no refund without prior written cancellation

Certificate Programs Policy

  • Full payment required within 30 days of registration.

  • Completion badges issued only after full payment.

  • Cancel/Drop:

    • Must use course cancellation form (linked in registration email)

    • Full refund for all-course registrations only if cancelled by end of first week (Sunday) of each course

    • Multi-course discounted registrations: cancellation forfeits discount; standard fees apply

  • No-shows: Full registration fee charged; no refund without prior written cancellation

SUNY Refund Policy

MEMBERSHIP RENEWAL/CANCELLATIONS

  • Membership remains active until a written request to discontinue is received

  • Campuses must provide 12 months written notice to withdraw

  • Failure to provide proper notice results in an additional year of membership fee

  • Send cancellation notice to: Lisa M. Raposo, SUNY CPD Executive Director