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General CPD Policies, Terms and Payment Options

*Note: Information on this page is subject to change. 

SUNY CPD CODE OF CIVILITY

At the SUNY Center for Professional Development, we are dedicated to providing an environment which is conducive to learning and civility. This policy applies to programs offered in all formats (in person, online, and hybrid).

All parties at our events are required to follow the Code of Civility. Partnering with participants, we endeavor to ensure a safe and positive environment for all.

  • Respect for all individuals
  • Be accepting of all people
  • Be respectful of all property
  • Respect every person’s right to be heard
  • Embrace professional and academic growth
  • Demonstrate personal integrity and honesty
  • Act with kindness and consideration towards others
  • Promote a non-violent and safe environment for all
  • Practice social responsibility

CPD Digital Accessibility Compliance Notice

Partners providing documents, videos, presentations, or other digital materials warrant that such materials comply with applicable accessibility requirements, including the SUNY Electronic and Information Technology (EIT) Accessibility Policy, New York State law, and Title II of the Americans with Disabilities Act (ADA). All materials must conform to the applicable Web Content Accessibility Guidelines (WCAG), as adopted by SUNY, prior to submission, acceptance, or publication.

If materials are determined to not fully conform to accessibility requirements, partners are responsible for timely remediation and for providing corrected, accessible versions. Materials may be returned, withheld from publication, or rejected until accessibility issues are resolved.

Acceptable Forms of Payment 

Available payment methods may vary by the event.

  • CPD General/Technical:  
    • Prior approval is required. 
    • It is the responsibility of the registrant to determine if enough points are available to use for this course BEFORE registering.
    • Please contact your Campus Points Contact to determine points eligibility. If points are denied, you will be responsible for the payment. Allow 7 – 10 business days to process points through your Campus Points Contact.
    • See the CPD Member list to see if your campus is a member and to find your Campus Points Contact person.  
  • SUNY Online+:  
  • Campus/Personal Check:  
    • Mailing instructions and payee details are included in the invoice attached to your registration confirmation email.
  • Journal Transfer (JT):  
    • Journal Transfers can only be accepted by STATE OPERATED campuses. 
    • An account number with the authorizing signature for Journal Transfers should be provided within 48 hours. Please print and return the invoice that is included within the registration confirmation email. 
    • If we do not receive an account number within 72 hours, registration may be cancelled. 
  • Credit Card Accepted 
    • Visa
    • Mastercard 

REFUNDS & CANCELLATIONS

*Note:  Cancellation policy updated October 27, 2026, and applies to registrations made on or after this date.

Certificate Programs

  • No-shows: Full registration fee charged; no refund without prior written cancellation

  • Payment Terms:

    • Full payment required within 30 days of registration

    • Completion badges issued only after full payment

  • Cancel/Drop Period:

    • To qualify for a full refund, cancellations MUST be received within the first 7 days of the applicable course start date. For multi-course programs, each course is
      subject to its own cancellation deadline.

    • For multi-course registrations, you must specify whether you are cancelling one course or your entire registration.

    • For multi-course registrations that include a discounted rate, cancellation will result in forfeiture of the discount, and standard course fees will apply.

  • No-Shows: Full registration fee charged

Conferences and Academy Programs

  • Payment Terms: Full payment required within 30 days of registration; completion badges issued only after payment

  • Refunds:

    • 31+ days prior: 100% refund

    • 16–30 days prior: 50% refund

    • 15 days or fewer: Not eligible for refund

  • No-Shows: Full registration fee charged

Meetings, Workshops, Webinars with Fees

  • Payment Terms: Full payment required within 30 days of registration; completion badges issued only after payment

  • Refunds:

    • 15 days or fewer prior: Not eligible for refund

  • No-Shows: Full registration fee charged

MEMBERSHIP RENEWAL/CANCELLATIONS

  • Membership remains active until a written request to discontinue is received

  • Campuses must provide 12 months written notice to withdraw

  • Failure to provide proper notice results in an additional year of membership fee

  • Send cancellation notice to: Lisa M. Raposo, SUNY CPD Executive Director 

Contact Us 

Questions? Email cpdinfo@suny.edu or call 315-214-2440. To ensure your inquiry reaches the appropriate team, please include the program name in your message.