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General CPD Terms & Conditions and Payment Options

*Note: Information on this page is subject to change. Cancellation policy updated October 27, 2026, and applies to registrations made on or after this date.

Certificate Programs

  • Payment Terms:

    • Full payment required within 30 days of registration

    • Completion badges issued only after full payment

  • Cancel/Drop Period:

    • To qualify for a full refund, cancellations MUST be received within the first 7 days of the applicable course start date. For multi-course programs, each course is
      subject to its own cancellation deadline.

    • For multi-course registrations, you must specify whether you are cancelling one course or your entire registration.

    • For multi-course registrations that include a discounted rate, cancellation will result in forfeiture of the discount, and standard course fees will apply.

  • No-Shows: Full registration fee charged

Conferences and Academy Programs

  • Payment Terms: Full payment required within 30 days of registration; completion badges issued only after payment

  • Refunds:

    • 31+ days prior: 100% refund

    • 16–30 days prior: 50% refund

    • 15 days or fewer: Not eligible for refund

  • No-Shows: Full registration fee charged; no refund without prior written cancellation

Meetings, Workshops, Webinars with Fees

  • Payment Terms: Full payment required within 30 days of registration; completion badges issued only after payment

  • Refunds:

    • 15 days or fewer prior: Not eligible for refund

  • No-Shows: Full registration fee charged; no refund without prior written cancellation

Acceptable Forms of Payment 

Available payment methods may vary by the event.

  • CPD General/Technical:  
    • Prior approval is required. 
    • It is the responsibility of the registrant to determine if enough points are available to use for this course BEFORE registering.
    • Please contact your Campus Points Contact to determine points eligibility. If points are denied, you will be responsible for the payment. Allow 7 – 10 business days to process points through your Campus Points Contact.
    • See the CPD Member list to see if your campus is a member and to find your Campus Points Contact person.  
  • SUNY Online+:  
  • Campus/Personal Check:  
    • Mailing instructions and payee details are included in the invoice attached to your registration confirmation email.
  • Journal Transfer (JT):  
    • Journal Transfers can only be accepted by STATE OPERATED campuses. 
    • An account number with the authorizing signature for Journal Transfers should be provided within 48 hours. Please print and return the invoice that is included within the registration confirmation email. 
    • If we do not receive an account number within 72 hours, registration may be cancelled. 
  • Credit Card Accepted 
    • Visa
    • Mastercard 

Contact Us 

Questions? Email cpdinfo@suny.edu or call 315-214-2440. To ensure your inquiry reaches the appropriate team, please include the program name in your message.

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